Privacy Policy

Last updated: 17 May 2026  |  Effective: 17 May 2026

1. Who We Are

WarzOne Cups ("we", "us", "our") is an online skill-based esports tournament platform for COD Mobile, operated by an individual publisher based in India. We host paid skill-based esports tournaments with organiser-funded prizes for registered players.

Contact: [email protected]

2. Geographic Restrictions

Our tournaments are organised as skill-based esports events. However, some Indian states restrict or prohibit participation in online games played for monetary prizes or fees, even when they are games of skill. We do not allow paid participation from residents of the following states:

• Andhra Pradesh
• Telangana
• Tamil Nadu
• Odisha
• Assam

This list may change if additional states impose similar restrictions. We reserve the right to block or cancel entries where participation would be unlawful. Free-to-play community events may be open more broadly, subject to our tournament rules and any local law changes.

By registering, you confirm you are not a resident of any restricted state and that you are 18 years or older.

3. Data We Collect

We collect only the data necessary to operate the platform (data minimisation principle):

• Name — for account identification
• Mobile phone number — stored encrypted; used for account uniqueness and communication
• Email address — for login, account recovery, and notices
• COD Mobile username — to identify players in match results
• UPI ID — stored encrypted; used solely for prize payouts
• State of residence — for regulatory geo-compliance
• Age confirmation — to verify you are 18 years or older
• Consent record — timestamped record of your agreement to these terms
• Transaction / UTR numbers — for payment verification
• Tournament booking and result records — for prize calculation and audit

We do not collect government-issued ID (Aadhaar, PAN) at registration. If TDS obligations arise in your case, we may request PAN separately and will notify you.

4. How We Use Your Data

• Create and manage your account
• Process tournament entries and verify payments
• Calculate and disburse prize winnings to your UPI ID
• Enforce eligibility rules (age, state restrictions)
• Comply with applicable tax and legal obligations
• Prevent fraud and maintain platform security
• Respond to your queries and support requests

We do not sell, rent, or share your personal data with third-party advertisers.

5. Data Storage and Security

• Your phone number and UPI ID are encrypted at rest using AES-256 (Fernet symmetric encryption) before being stored in our database.
• Passwords are stored as bcrypt hashes — we cannot retrieve your plain-text password.
• Our database is hosted on Neon (PostgreSQL) in the US East region with TLS encryption in transit.
• Access to the admin panel is restricted to authorised personnel only.

6. Data Retention

• Active accounts: retained while your account is active.
• Tournament and payment records: retained for 7 years for tax and audit purposes, even after account deletion (personal identifiers are anonymised — see Section 8).
• Deleted accounts: all personal data is anonymised immediately upon deletion request.

7. Your Rights under the DPDP Act 2023

As a data principal under the DPDP Act, you have the following rights:

• Right to Access — request a summary of what personal data we hold about you
• Right to Correction — request correction of inaccurate or incomplete data
• Right to Erasure — delete your account and all associated PII (subject to legal retention obligations)
• Right to Grievance Redressal — raise a complaint with our Grievance Officer
• Right to Withdraw Consent — withdraw consent at any time; this will result in account deletion
• Right to Nominate — nominate a person to exercise these rights on your behalf in the event of death or incapacity

To exercise any of these rights, email our Grievance Officer (see Section 10).

8. Account Deletion (Right to Erasure)

You can delete your account at any time from your profile settings, provided you have no active tournament bookings or pending payouts.

Upon deletion, we immediately anonymise all personal identifiers:

• Name → "Deleted User"
• Phone, UPI ID → cleared
• Email → anonymised placeholder
• COD Username → "[deleted]"

We retain anonymised booking and payout records (without any personal identifiers) for 7 years as required by Indian tax law.

9. Cookies and Tracking

We use session tokens stored in your browser's localStorage for authentication only. We do not use third-party analytics cookies, advertising trackers, or fingerprinting technologies.

10. Grievance Officer

In accordance with Rule 5(9) of the IT Rules 2021, we have designated a Grievance Officer:

Name	Robbin Singh
Email	[email protected]
Response time	Within 24 hours of receipt; resolved within 15 days

You may also escalate unresolved grievances to the Data Protection Board of India once it is constituted under the DPDP Act 2023.

11. Children's Data

Our platform is strictly for users aged 18 years and above. We do not knowingly collect data from minors. If you believe a minor has registered, please contact us immediately and we will delete the account.

12. Third-Party Services

We use the following third-party services, each governed by their own privacy policies:

• Neon (database hosting) — neon.tech
• Google Fonts — fonts.googleapis.com (no personal data shared)
• UPI payment rails — payments are made peer-to-peer via standard UPI; we do not process card or banking data

13. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top will reflect any changes. Continued use of the platform after changes are posted constitutes your acceptance of the updated policy. For material changes, we will notify you by email.

14. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in India.

Terms & Tournament Rules

Last updated: 19 May 2026

1. Nature of the Platform

WarzOne Cups is a skill-based esports tournament platform for COD Mobile. It is not a gambling site, betting platform, or real-money gaming operator. Participation fees are service charges for tournament hosting, room management, result verification, and admin support. They are not stakes, bets, or contributions to a prize pool.

Prize budgets are pre-decided and fixed before each event and funded separately by the organiser/sponsor. Your participation fee is not pooled to form the prize money.

2. Eligibility

• You must be 18 years or older.
• You must be a resident of an Indian state where participation in paid skill-based esports tournaments is legally permitted.
• Residents of Andhra Pradesh, Telangana, Tamil Nadu, Odisha, Assam, and any other state imposing similar restrictions are not eligible for paid tournaments.
• One account per person. Using multiple accounts is grounds for permanent ban.

3. Tournament Format

• Tournaments are COD Mobile Solo events with pre-announced formats, rules, and prize amounts.
• Players receive Room ID and Password via our Discord server 15 minutes before match start.
• Results are determined by in-game performance (kill count / placement) as verified by our moderation team.
• Only top 3 finishers are eligible for prizes. Prize amounts are fixed per entry tier and publicly announced before registration.

4. Payment & Booking

• Participation fees are paid via UPI before the match. Slots are confirmed only after admin verifies your UTR number.
• The participation fee covers tournament services only. It does not guarantee a prize.
• Organisers reserve the right to cancel or reschedule an event due to technical failure, insufficient players, or unforeseen circumstances.

5. Anti-Cheat & Fair Play

• Use of hacks, mods, emulators (where prohibited by the event format), or any cheating tool is strictly prohibited and results in immediate disqualification and permanent ban.
• We may request in-game screenshots or video proof before releasing prizes.
• Organisers' decisions on results and eligibility are final.

6. Dispute Resolution

Disputes must be raised within 24 hours of results being announced by emailing [email protected] with supporting evidence. Decisions made after investigation are final and binding.

7. Governing Law

These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of courts in New Delhi.

Refund & Cancellation Policy

Last updated: 19 May 2026

Participation Fee — General Rule

Participation fees are non-refundable once your slot is confirmed and the Room ID has been issued, as tournament resources (room preparation, admin staffing) are committed at that point.

Exceptions — Refund Eligible

• Organiser cancellation: If we cancel a tournament event before it starts, you will receive a full refund or credit for a future slot.
• Technical failure before match start: If a verified technical failure on our side prevents the match from starting, you will receive a full refund.
• Admin non-verification within 10 minutes: If we fail to verify your UTR and confirm your slot within the stated window, your booking is cancelled and your fee is refunded.
• Duplicate payment: Verified accidental duplicate payments will be refunded in full.

How to Request a Refund

Email [email protected] with your booking ID, UTR number, and reason. We will process eligible refunds within 5–7 business days to your registered UPI ID.

Prizes

Prize payouts from fixed prize budgets are processed within 24 hours after results are verified and final. Payments are made to your registered UPI ID. We may request additional verification (such as in-game proof or ID checks for high-value prizes) before releasing payouts to keep tournaments fair and compliant.